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FAQ

Answers to your frequently asked questions are available here

  • What time is check in/out?
    You can check-in anytime before 3 PM. Check-out is before 10 AM.

  • Will it be possible to check in early or check out late?
    It is possible to arrange an early check-in depending on hotel's availability. For late check-outs it is applied a 50% overcharge of the room daily rate.

  • Will there be a luggage storage at the hotel in case of early arrival or late departure?
    Yes, the hotel is equipped with a free of charge luggage storage.

  • Will there be a garage or a parking lot? How much will it cost?
    The hotel has a free of charge unattended outdoor parking lot.

  • Are pets permitted in your hotel? Which size? Will there apply an overcharge?
    We accept small size animals up to 15 kg. It will be applied a 30 € overcharge.

  • Will there be children's animation? For what age? Which activities will be provided?
    Yes, the Paradise has its own Miniclub for children from 4 to 12 years of age.

  • Do you organize tours or excursions?
    Yes. The hotel is equipped with a local expert exclusively dedicated to tours and excursions. 

  • Which services are included in BAR base rate in B&B ? 
    Rates include overnight stay, buffet breakfast, pool access, the Miniclub and the  shuttle service to and from the beach.

  • Will there be a babysitting service?
    Yes, on request with an overcharge.
  • All the Deluxe and Exclusive Suites have a balcony or a terrace, which are also present in some Classic rooms,Superior Suite, Prestige, Top Family Rooms and Vip Suites. Please report your preferences at the moment of reservation.
     
  • Are there sea view rooms?
    Some room at the top floor have a partial sea view.Please report your preferences at the moment of reservation.

  • Are there rooms with parquet?
    No, all the rooms have tiled floors.

  • Are the bathrooms equipped with showers or bathtubs?
    All the bathroom are equipped with a shower.

  • Are there familiy rooms or connecting rooms?
    All the rooms, excluding the Classic, have adjoining compartments. There are no connecting rooms.

  • Are baby cots available at your hotel? Will they be charged?
    Free baby cots, which are suitable for infants under 3 years of age are available at the hotel.

  • What is the maximum number of guests allowed in a room?
    It varies depending on the room category: up to 2 people in Classic rooms, up to 4 in Superior and Deluxe and up to 5 in Exclusive and Vip.

  • Do you have any rooms suited for people with disabilities?
    No, the hotel does not have room suited for people with disabilities.

  • Is smoking permitted in your hotel?
    No, smoking is not permitted in the hotel rooms.

  • Does the rooms have air conditioned?
    Yes, all the rooms have air conditioned.

  • Will I be able to tune in to internatinal broadcasts (Satellite TV) or Sky channels?
    Yes, all the rooms are equipped with Sky satellite TV. 
  • How many restaurants has the hotel?
    The hotel has 1 restaurant.

  • What is the restaurant opening hours?
    The restaurant is open from 7.30 AM to 10.30 AM and from 19.30 PM to 9.30 PM.
     
  • At what time is breakfast served?
    Breakfast is served from 7.30 AM to 10.30 AM.

  • Is breakfast included in the price? 
    Yes, breakfast is always included in the room rate.

  • Is restaurant buffet or à la carte? What kind of catering will it offer?
    The restaurant is à la carte but we often organize, during the season, themed dinners with buffet.
     
  • Are beverages included in half or full pension?
    Beverages are never included in both half and full pension.

  • Does the hotel offer celiacs friendly menu?
    On request, the hotel offers a celiacs friendly menu. Please report your needs at the moment of reservation.

  • Does the hotel offer vegetarian or vegan menu?
    On request, the hotel offers vegetarian or vegan menu. Please report your needs at the moment of reservation. 

  • Does the hotel offer children menu?
    On request, it is possible to have dinner at Miniclub.

  • Are children high chairs available in the restaurant?
    Yes, we have free of charge children high chairs.

  • What is included in the half pension?
    Breakfast and dinner (excluding beverages).

  • Is it possible to have lunch?
    Light Lunch service will be available at the Pool Bar.
  • Does the hotel have a private beach?
    Yes, we have a private beach.

  • Is beach service included? What equipment will it include?
    Beach service is included depending on the purchased package. You will have 1 umbrella, 2 beach chairs, 1 sun bed per room- 1 beach towel per person and a shuttle bus from/to the beach.

  • How far is the nearest beach?
    The beach is located 700 m from the hotel.

  • How am I able to reach the beach?
    The hotel has a free of charge shuttle service. You can check the time schedule at the hotel. The beach is about 700 m from the hotel, therefore you can also reach it by foot.

  • Do you offer a shuttle service to the beach?
    The hotel has a free of charge shuttle service. You can check the time schedule at the hotel.

  • Is the beach rocky or sandy? Has it any slopes?
    It is a sandy beach and it gently slopes towards the sea.

  • Will you provide for towels for the pools or in case i decide to go to the beach?
    The hotel offers a free beach towel per person to its guests.

  • Will there be beach animation?
    Yes, Miniclub activities are carried out also on the beach, along with other physical activities.

  • Are pets allowed on the beach? 
    Pets are not allowed on the beach.

  • Is there a bar on the beach? 
    Yes, there are a salad Bar and a restaurant, which are open also in the evening. 

  • Are there showers on the beach?
    Yes there are showers on the beach.
  • Can I access the spa? How much does it cost?
    Entrance at spa is included for hotel's guests, depending on the package purchased, but it is open to anybody at the price of 35 € on the weekend, 30  € on working days (5 hours max).

  • What are the opening hours?
    The spa is open all days from 10 AM to 8 PM.

  • Is Spa kit included? What do I have to bring to the spa?
    The spa kit includes a towel and shower shoes; the bathrobe has a cost of 5 €.

  • What is wellness route? What does it offer? What is its duration?
    Wellness route has a 4 hours duration and it includes: Water Heaven,Turkish bath, Calidarium, Chrome Bath & Music, Finnish Sauna, Frigidarium, Ice Falls, Cold Mist, Reading Lounge & Music, Tepidarium, Thalasso Salin, Kneipp route, Jacuzzi, Effervescent sit Whirpool. 
    Minors are not allowed in the pool.

  • Is the route suited for expecting ladies?
    Expecting ladies can undergo the following treatments: Water Heaven, Chrome Bath & Music, Reading Lounge & Music, Thalasso Salin, Kneipp Route, Jacuzzi and Effervescent sit Whirpool. In any case we suggest to consult a doctor.

  • Can I access the spa if I am not a hotel guest?
    The spa is open to anybody at the price of 30 € on working days, 35 € during weekends. (max 5 hrs).

  • Do I have to book my access to the spa? 
    We always suggest to make a reservation, although it is not mandatory.

  • Is it possible to exclusively book the Spa for parties or events?
    Yes it is, on request.

  • How old do I have to be in order to access the spa?
    Access to spa is allowed to anyone from 18 years of age.

  • Do minors have to be accompanied on order to access the center?
    Minors are not allowed in the spa, even if accompanied. 

  • Can I book couple treatments?
    Yes, It is possible to book couple treatments.

  • Is it possible to book a day use room?
    It is possible to book a day use room, subject to availability.
  • Are the pools at the hotel internal or external? What are their size? 
    The hotel has both external and internal pool.

  • When am I able to access the pool?
    The outdoor pool is open every day from 9 AM to 7 PM, while the outdoor pool follows the spa time schedule from 10 AM to  8 PM.

  • Will I have to wear a swim cap?
    No, you will not.
     
  • Will it be possible to buy a swim cap or a bathing suit at the hotel?
    No, these articles are not for sale at the hotel.

  • Does the hotel offer a towel? At what cost?
    Yes, the hotel will provide for the towel, which is included in the room rate.

  • Can children access the swimming pool? From which age? 
    Children from 5 years of age can access the outdoor pool. Children before 5 Years of age can access if accompanied by an adult.

  • Is the pool suited for children? How deep is it?
    Children from 5 years of age can access their dedicated area of the outdoor pool. Children before 5 Years of age can access if accompanied by an adult.

  • Will there be a lifeguard?
    Yes, there will be a lifeguard during pool's opening times.

  • Do you organize swimming classes? 
    Yes, it is possible to book swimming classes. For further information please contact our reservation office at 0564 9401.
  • How many holes has the golf course?
    The hotel does not have its own golf course but has an agreement with the 18 holes Punta Ala Golf Club.

  • What is a driving range? Have you got it? What is its price?
    The hotel has a driving range which is an area where golfers can practice their golf swing; Punta Ala Golf Club driving range has a 10 € cost per person in addition to the ball coin, which has a cost of 2 € for 30 balls.

  • What are the opening hours?
    "Time schedule can change depending on the season: winter from 8.30 AM to 5 PM; summer from 7.30 AM to 8 PM."

  • What is the daily price of the green fee?
    The hotel has an agreement with the Punta Ala Golf Club. The Green Fee costs 40 € on May, June and September and 55 € on July and August. 

  • Are there any discounts for children? Up to what age?
    Children from 8 to 18 years of age benefit from a 50% green fee discount.

  • Is there a preferential rate to the green fee for hotel's guests?
    The hotel has an agreement with the Punta Ala Golf Club. The Green Fee costs 40 € on May, June and September and 55 € on July and August. 

  • Are there pricing facilities for hotel's guests on nearby golf clubs?
    The hotel has an agreement with the Punta Ala Golf Club. The Green Fee costs 40 € on May, June and September and 55 € on July and August. 

  • What's the price of a ball coin?
    The ball coin costs 2 € and includes 30 balls.

  • What's the price of an individual class? How long is it?
    It costs 60 € for a hour and 30 € for half a hour.

  • Can I rent the equipment? At what price?
    It is possible to rent the full equipment at 25 €, golf cart at 17 € or trolley at 5 €.

  • Do I have to be registered to FIG – Italian Golf Federation- in order to play golf?
    Membership is not required for the first lesson, but it is mandatory if you want to continue.

  • Can I play without being neither registered nor member?
    No, currently the membership fee is 75 €.

  • Will there be a catering service?
    A bar and a restaurant will available to players.

  • Do you have a golf cart? What is its daily cost?
    Golf carts are available at 45 € for two people for the duration of the 18 holes.

  • How many classes do I have to attend in order to learn to play golf?
    It is a personal matter, normally we suggest to take 5 or 6 classes.

  • Is there a dress code?
    Although a particular dress code is not required, t-shirts or shorts are not allowed.

  • At what age can a child play golf?
    Children from 8 years of age are admitted to the course.

  • Can I go to the driving range alone?
    Yes, you can.

  • What do I have to do in order to obtain handicap?
    "To obtain handicap you will have to:
    -receive a “green card” from the instructor (authorisation to play);
    -attend a 4 hour class on golf rules;
    -pass a theoretical knowledge exam.
    You can start with NA (non authorised), then you will have to obtain a particular score (more than 27) and finally you will have maximum handicap, which in 2015 in Italy is 36."

  • From what age can I start playing? Are there any limits?
    You can start from 8 years of age and there are no other limits.

  • Is there a dressing room?
    Locker room with showers are available to players.

  • I have never played; can I access the course?
    Beginners can access the driving range or start with a private lesson.

  • Can my family access the course even if they don't play?
    Non players family members can attend, provided they stay in dedicated areas.
  • Do you have bicycles for your guests? What kind and at what cost?
    "The hotel has exclusively Prestigio bikes, both Mountain Bikes and professional racing bikes. Their daily cost is 35 €/day, 18 € for half day."

  • Do you have bicycles with children seats? Up to what age? At what cost?
    No, children's seat are not available.

  • Do you have a bicycle storage? Is there a fee?
    The Hotel has a free of charge bicycle storage.

  • Do you have a workshop?
    Yes, the Resort has a fully equipped workshop.

  • Do you have a washing area?
    Yes, the Resort has a washing area available to our guests.

  • Are there any recommended bikes route?
    Yes, the facility is located in a strategical position for bike routes,for further information please refer to our Local Coach.

  • Are there MTB routes?
    Yes, the facility is located in a strategical position for bike routes,for further information please refer to our Local Advisor.

  • Is there a workshop for small repairs?
    Yes, the Hotel has a workshop for small repairs.

  • Are there replacement bikes in case of break up?
    Yes, subject to availability, we can replace your bike in case of breakages.

  • Are there any rescue veichles for harder routes?
    No, the Resort does not have any rescue vehicle.

  • Is there a laundry service? At what cost?
    "Laundry service is included in the “bike package”. For further information please contact our reservation office at 0564 9401. "

  • Is there a shoe dry cleaning service in case it rains?
    Yes, we offer a free of charge shoe dry cleaning service. 

  • Do you have any agreements with local bicycles shops?
    Yes, the Hotel has agreements with a number of bicycle shop. located in Castiglione della Pescaia.
  • How many tennis courts are there?
    The hotel has 2 tennis courts, one of them also available for five-a-side soccer.

  • What is its opening hours?
    The tennis courts are open from 8 AM to 11 PM and they are illuminated after 8 PM.

  • Do I have to book the court? What are the costs?
    Yes, a reservation is required. It costs 15 €/hrs.

  • Am I required to wear a particular outfit? Can it be rented? At what cost?
    We suggest to wear sporting apparel. You can rent only racquets and balls at 15 €.

  • Do you organize tennis class?
    It is possible to book individual classes at 50 €/hrs.

  • Do I have to be a member of FIT in order to play?
    No, it is not necessary.

  • From what age is it possible to access the courts?
    It is possible to access courts from 8 years of age.
  • How can I reach the Hotel from the station?
    The nearest station is Follonica’s. You can reach it by cab at the indicative cost of 40 € per route.

  • What is the nearest airport?
    "The nearest airport is The Pisa, which is about 130 km from the hotel. Rome’s airport is about 190 km from the hotel."

  • How can I reach the resort from the highway?
    "From Milan you will have to take the “Rosignano” exit, then take the SS1 Aurelia and take the “Follonica” exit. From Rome take the A12 highway to Civitavecchia, then Da Roma percorrere l'A12 per Civitavecchia, then take the SS1 and exit at “Scarlino Scalo”."

  • How far is the nearest bus stop?
    The nearest bus stop is about 50 m from the hotel.

  • How far is town centre?
    At Punta Ala, which is basically a seaside resort, there is not an actual town centre. The harbour can be considered a town centre and it is 3km from the hotel.

  • Is it possible to organize a private transfer to the airport or to the station? What is its cost?
    The hotel offers a private transfer service to and from the airport. Costs depend on number of people and time of the day. The service must be payed cash at the moment of pick up.

  • Is it possible to rent a car or a scooter?
    "Yes, it is possible to rent a car or a scooter. For further information please contact our reservation office at 0564 9401 "
  • What is included in the room rate?
    The services included in the room rates depend on the type of package purchased. Please refer to our website to see the packages.

  • Will there be a tourist tax? What is its daily cost?
    The Comune of Castiglione della Pescaia applies a daily 1 € per person tourist tax to anyone from 12 years of age from April 1st to September 30th.

  • Which credit cards are accepted?
    The hotel accepts the principal international credit cards: American Express, Visa, Mastercard.

  • From what age do the children have to pay?
    Children stay free up to 4 years of age. In particular moments of the year we offer specific promotion for families. For further information please visit the offers section on our website.

Location & Contacts

Golf Hotel Punta Ala
Via del gualdo 2 - Punta Ala (GR),
T +39 0564 9401 - F +39 0564 940500
Email info@golfhotelpuntaala.it
© Copyright 2018 - Golf Hotel Punta Ala - P.I. 11715561004 - Privacy policy

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